Support
Frequently asked questions
Everything you need to know about SweepTalk AI voice agents.
Getting Started
- What is SweepTalk?
- SweepTalk is an AI voice agent platform that lets businesses deploy phone agents from a single operator console. Agents answer and place real calls — booking appointments, qualifying leads, and collecting payments — in Hindi and 12+ Indian languages, 24/7 without human intervention.
- How long does it take to deploy a SweepTalk agent?
- Most deployments go live within hours. You write the agent persona in plain language, enable the tools your line needs, assign an E.164 phone number, and the agent starts answering calls. No engineering required for standard deployments.
- Do I need a technical team to use SweepTalk?
- No. SweepTalk is configured through a plain-language persona editor and a tool toggle panel. Non-technical operations and call centre managers can deploy and manage agents without writing code. Connecting custom tools requires an API, but standard tools (route lookup, booking status, tracking, handoff) are pre-built.
- Can I try SweepTalk before committing to a plan?
- Yes — book a demo and we'll run a live call on your number so you can hear the agent in action before you sign up. Use the Book a demo link on the homepage to schedule one with the team.
Capabilities
- How many languages does SweepTalk support?
- SweepTalk supports 12+ languages and is Hindi-first by design. Agents auto-detect the caller's language mid-call and switch naturally. Common deployments cover Hindi, English, Tamil, Telugu, Kannada, Marathi, Gujarati, Bengali, and other major Indian languages.
- Does SweepTalk support outbound calls?
- Yes. SweepTalk supports both inbound and outbound calling per number per agent. Outbound agents are used for appointment reminders, lead follow-ups, payment collection calls, and delivery confirmations — with the same persona, language, and tool integrations as inbound agents.
- What tools can a SweepTalk agent use during a call?
- Built-in tools include get_routes (fares and timings), get_booking_status (order and booking lookup), track_bus (live vehicle tracking), and request_handoff (human escalation). You can connect custom tools via API to let the agent query any of your internal systems mid-conversation.
- Can the agent understand speech in noisy environments?
- SweepTalk uses production-grade speech recognition tuned for Indian English and Hindi, including common background noise conditions on mobile networks. Performance depends on call audio quality, but the system handles typical real-world call conditions reliably.
- Can I give the agent a custom name and persona?
- Yes. You define the agent's name, tone, language rules, and operating guardrails in the persona editor using plain language. The agent follows these instructions on every call — no re-training required when you update the persona.
Operations
- What does the operator console show?
- The operator console displays a live call board across all tenants and agents in real time. You can open any call to read the turn-by-turn transcript, scrub the recording, and see the outcome the agent reached — along with caller number, language, and agent identity.
- How does a SweepTalk agent hand off a call to a human?
- When a call requires human involvement, the agent uses the request_handoff tool — it notes the callback reason and routes the caller to a human operator. Across our network, agents resolve 92% of calls without escalation; the average handoff rate is 8%.
- How is SweepTalk different from a traditional IVR?
- A traditional IVR routes callers through a menu tree and requires them to remember key options. A SweepTalk agent understands natural speech in the caller's language, looks up live data mid-call (fares, bookings, tracking), and reaches an outcome without the caller pressing a single key.
- Can I run multiple agents across different business lines?
- Yes. The Growth plan supports 5 agents on 5 numbers simultaneously. The Scale plan supports unlimited agents and numbers — designed for multi-tenant operators running SweepTalk as a platform across multiple clients or business units. All agents are monitored from a single console.
- Are calls transcribed and recorded?
- Yes. Every call is automatically transcribed turn by turn and recorded. You can open any call in the operator console to read the transcript, scrub the recording timeline, and see the outcome the agent reached. Transcripts are available immediately after the call ends.
Pricing
- How much does SweepTalk cost?
- SweepTalk starts at ₹14,999/month for a single line and one agent, with multi-line plans and custom multi-tenant Scale pricing scaling from there. Book a demo and we'll share a quote tailored to your call volume.
- What happens if I exceed my monthly talk minutes?
- If you're approaching your talk minute limit, the SweepTalk team will reach out about upgrading your plan. Overage terms depend on your contract; contact the team to discuss your volume needs before deploying at scale.
- Is there a per-seat charge for the operator console?
- No. SweepTalk does not charge per seat for console access. Any number of people on your team can monitor the live call board, review transcripts, and access recordings without additional charges.
- Can I get a custom plan for high call volumes?
- Yes. The Scale plan is custom-priced for multi-tenant operators and high-volume deployments. It includes volume-based minute pricing, dedicated infrastructure, SSO, audit logs, SLA guarantees, and a solutions engineer. Book a demo to discuss your requirements.
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