Fintech & Collections
AI Voice Agents for Fintech and Collections
SweepTalk automates outbound collections and payment reminder calls for fintech lenders — reaching borrowers in their language, at scale, with the right tone and compliant guardrails built into the agent persona.
<1scall pickup, outbound at scale
How it works
- 01
Configure a collections-grade persona
Set the agent's tone (firm but respectful), script guardrails, and compliance rules — including what it must never threaten or promise.
- 02
Connect your collections tools
Enable loan status lookup, payment confirmation, and promise-to-pay recording. The agent updates your system during the call.
- 03
Launch outbound campaigns
Upload your contact list. The agent places calls at scale, logs outcomes (paid, promise-to-pay, dispute, unreachable), and escalates disputed accounts to your human collectors.
What you get
- ✓Outbound payment reminders placed at scale without a collections floor
- ✓Promise-to-pay dates captured and logged automatically
- ✓Disputed accounts escalated to human collectors with full context
- ✓Borrowers reached in Hindi, English, and regional languages
- ✓Every call transcribed and outcome-tagged for compliance review
Common questions
- Is it compliant to use an AI agent for loan collections calls in India?
- SweepTalk agents are configured with explicit guardrails — you define what the agent must and must never say, including prohibited threats or false promises. The agent configuration is your compliance control layer. All calls are transcribed and logged, creating an auditable record of every interaction for regulatory review.
- Can SweepTalk place outbound collections calls at scale?
- Yes. SweepTalk supports outbound calling per agent, and the Scale plan supports unlimited agents and numbers. You can run simultaneous outbound collections campaigns across thousands of accounts, with each agent handling its assigned contacts and logging outcomes (paid, promise-to-pay, dispute) in real time.
- What happens when a borrower disputes the loan amount?
- When the agent detects a dispute — either from the caller's statement or a specific keyword — it triggers the request_handoff tool and routes the call to a human collections officer. The full transcript is already logged, so the officer picks up with complete context and doesn't have to restart the conversation.
See SweepTalk handle real fintech & collections calls live.
Book a demo →