AI Voice Agents for Bus & Travel Operators

How it works

1. 01

   Write the agent persona

   Describe your brand voice, the languages to support (Hindi-first recommended), and the things the agent must never invent — like fares or seat counts.

2. 02

   Connect your tools

   Enable get_routes (live fares and timings), get_booking_status (booking lookup by ID), and track_bus (live ETA). The agent calls these mid-conversation.

3. 03

   Assign a number and go live

   Map an E.164 number to the agent. Inbound calls from passengers are answered in under one second — 24/7, on every line.

What you get

• ✓Callers get fare quotes and seat counts without waiting on hold
• ✓Booking status queries resolved without a human agent
• ✓Live bus tracking shared directly to the caller
• ✓Overflow calls handled during peak hours without staffing up
• ✓Transcripts and outcomes logged per call for operations review

Common questions

Can a SweepTalk agent quote live bus fares?

Yes. When you connect the get_routes tool, the agent looks up live fares, timings, and seat availability for any city pair mid-conversation and reads them back to the caller. The agent never invents fares — it only quotes what the tool returns.

What happens when a passenger wants to book a ticket?

SweepTalk agents handle information queries and booking lookups. For new bookings that require a payment flow, the agent informs the caller of the booking channel (app, website, counter) and can optionally trigger a human handoff or SMS link. The agent configuration controls exactly what it does and doesn't do.

Can the agent handle calls in Hindi and English in the same call?

Yes. SweepTalk agents are Hindi-first and auto-detect the caller's language. If a caller starts in Hindi and switches to English, the agent follows. This code-switching behaviour happens naturally without any configuration.